Last updated: 16-01-2026

This Shipping Policy applies to all orders placed on ARKAIA through our website. It is drafted keeping in mind the nature of solar-powered lighting and electrical products.

By placing an order on our website, you agree to the terms outlined below.

ORDER PROCESSING TIME:

• All orders are processed within 24–48 business hours after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• For bulk or B2B orders, processing timelines may vary and will be communicated separately.

SHIPPING LOCATIONS:

• We currently ship across India.

• Delivery to remote or non-serviceable pin codes may take additional time or may not be possible in certain cases.

ESTIMATED DELIVERY TIME:

Estimated delivery timelines after dispatch:

• Metro & Tier 1 cities: 3–5 business days

• Other cities & towns: 4–7 business days

• Remote locations: 6–10 business days

Delivery timelines are indicative and may vary due to factors beyond our control.

SHIPPING CHARGES:

• Shipping charges (if any) will be clearly mentioned at checkout before payment.

• We may offer free shipping on selected products, locations, or during promotional periods.

• Any additional charges for special delivery requests will be communicated in advance.

COURIER PARTNERS:

We work with reliable third-party courier and logistics partners to ensure safe delivery of your order.

Once your order is shipped:

• You will receive a shipping confirmation via email or WhatsApp

• Tracking details will be shared to monitor shipment status

DELIVERY DELAYS:

While we strive to deliver orders within the estimated timelines, delays may occur due to:

• Weather conditions

• Courier partner delays

• Operational issues

• Government restrictions or unforeseen circumstances

ARKAIA shall not be held liable for delays caused by third-party logistics providers.

DELIVERY ATTEMPTS & FAILED DELIVERIES:

• Courier partners usually make 2–3 delivery attempts before marking the order as undeliverable.

• If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order:

  • Re-shipping charges may apply

  • Refunds (if approved) may be processed after deducting shipping and handling costs

DAMAGED OR TAMPERED PACKAGES:

• If you receive a package that appears damaged, tampered, or opened, please do not accept the delivery.

• If accepted, the issue must be reported within 48 hours of delivery with clear photos or videos.

Please contact us at: 📧 arkaialighting@gmail.com

PARTIAL SHIPMENTS:

In some cases, products from the same order may be shipped separately due to availability or logistics reasons. Customers will be informed accordingly.

INTERNATIONAL SHIPPING:

• Currently, we do not offer international shipping.

• Any future international shipping services will be updated on this page.

CONTACT US:

For any shipping-related queries, please contact us at:
📧 arkaialighting@gmail.com

📍 India

Shipping Policy